Airport runs are the journey people most need to go right, and the one where the timing is least within their control. The policies here are deliberately more generous than for a standard booking.
Arrivals
Give your flight number at booking. It is the single most useful thing you can provide: it lets the operator track the actual landing time rather than relying on the schedule you booked against.
Waiting time is 60 minutes from the actual landing time, not from the time you booked. Immigration queues and baggage delays are not within your control and you are not charged for them. If you are held up beyond an hour, contact us through the form and we will hold the driver where we can.
If your flight is delayed, diverted or cancelled, your booking moves with it at no charge where you have given the flight number. Where you have not, we are working from the scheduled time and cannot track the change.
Where to meet
Your driver waits in the arrivals area with a name board unless you agree otherwise. You will have the driver's name, photograph and the vehicle's registration on your booking before the day.
Check the registration against your booking before you get in. Bandaranaike International attracts a good deal of informal touting, and the registration is how you tell your booked driver from someone who has approached you.
Departures
Book your pickup to arrive at the airport at least three hours before an international departure, and allow considerably more in the Colombo peak or on a public holiday. The expressway is fast but the approach roads at either end are not always.
We will suggest a pickup time from your flight time and the route distance. That suggestion is advice, not a guarantee: traffic is traffic, and the margin you keep is your decision.
Tolls and parking
Expressway tolls and airport parking are shown separately on the quote and recovered at cost. They are not marked up.
Cancellation
Standard cancellation terms apply, with the airport waiting allowance above replacing the usual 15 minutes. A no-show is only recorded after the full 60 minutes has elapsed and you cannot be reached.
A note on timing
We do not compensate for missed flights. The fare is refunded where a failure is ours, but a missed flight is a consequential loss and outside what this platform can carry — see clause 6 of the terms and conditions. Please build in sensible margin.
Getting in touch
Every enquiry under this page goes through the contact form on the main site, with a category, a reference and a record of what you sent.
Last updated 24 August 2026.