If you run vehicles and list drivers on Sri Lanka TaxiList, these are your obligations and ours. An organisation is accountable for everyone listed under it, which is what allows a passenger to choose any driver on the platform with the same confidence.
Registering an organisation
An organisation is any operator listing more than one vehicle or any driver other than themselves. Registration requires:
- Business registration certificate.
- Proof of the registered address.
- Identity documents for the person authorised to act for the business.
- Tax registration where the business is required to hold one.
Listing drivers and vehicles
Every driver you list is verified individually — identity, driving licence, police clearance and medical fitness where the class requires it. Every vehicle is verified on its registration, insurance, revenue licence and fitness certificate. Listing a driver does not transfer that check to you, and it is not waived because the driver works for an established operator.
Insurance must cover hire and reward. Private cover on a vehicle carrying paying passengers is the single most common reason an application is refused, and it is refused every time.
See driver onboarding and verification for the full document list.
Keeping a listing valid
Documents expire, and a listing is only as valid as its documents. We track every expiry date across your fleet and warn at 30, 14 and 7 days. A vehicle or driver whose document lapses is suspended automatically until a current one is verified.
Suspension for a lapsed document is not a penalty and is lifted as soon as the replacement is checked. Existing bookings are honoured where it is lawful to do so, and otherwise reassigned at no cost to the passenger.
Quoting and pricing
Your vehicles are quoted from the published rate card for their class. Where you set a per-vehicle rate, that rate is used instead — it is your commercial decision, and it is what lets you compete on price within a class rather than only on rating.
The price quoted to a passenger is fixed at booking. It cannot be revised upward afterwards, and a driver asking for more than the quoted fare is in breach of platform rules.
Commission and settlement
Commission is agreed per organisation and applied to the fare, not to tolls or parking recovered at cost. Card fares are settled to you on the platform's settlement cycle net of commission; cash fares are collected by your driver and the commission is reconciled against your account. Your earnings and outstanding balance are visible in your dashboard at all times.
Standards we hold you to
- Vehicles arrive at the agreed time, and are the vehicle shown on the booking.
- Substitutions are notified before the journey and are of equivalent or higher class at no extra cost.
- Vehicles are clean, roadworthy and lawfully compliant.
- Drivers behave courteously toward every passenger.
- No solicitation of payment outside the platform.
Repeated cancellation by an operator is treated as a performance matter. Driving under the influence, or soliciting payment above the quoted fare, results in immediate removal of the driver concerned and a review of the organisation.
Complaints involving your drivers
Where a passenger raises a complaint, the allegation is put to you and to the driver so you can respond before any decision. Where an allegation is serious, the driver is suspended while it is investigated rather than after — we would rather lose a few days' earnings than expose another passenger. You are told the outcome either way. See complaints and disputes.
Data you are responsible for
You receive a passenger's name, phone number, pickup and destination — what is needed to complete the journey and nothing more. That data is provided for the journey only. It may not be retained beyond your own legal obligations, used for marketing, or passed to anyone else. See privacy and data protection.
Ending the relationship
You may withdraw your organisation at any time. Bookings already accepted must be honoured or reassigned with notice. Outstanding settlement is paid on the normal cycle. We may remove an organisation for repeated document lapses, substantiated safety complaints, or fraudulent activity, and we will tell you which.
Getting in touch
Operator enquiries go through the contact form, choosing the category that fits. It routes your message to the team that can act on it and gives you a record of what you sent.