Policies and documentation
Sri Lanka TaxiList is a marketplace. Licensed operators quote for your journey and you choose the driver and the vehicle. That model changes what you are entitled to and what we are responsible for — so it is written down here rather than buried in a booking screen.
Start with your side of it
- Customer policies — booking, price, cancellation, safety and complaints.
- Driver policies — joining, staying listed, getting paid, and the standards expected.
- Organisation policies — registering a business, fleet compliance, commission and conduct.
- Data protection — what is held about whom, who can see it, and for how long.
Every document
The contract and the money
- Terms and conditions
- Pricing and payments
- Cancellation and refunds
- Promotions and discounts
- Corporate and business accounts
Planning a journey
Safety and resolution
Driving and operating
Data and access
Quick answers
If you want the short version rather than the full document, the frequently asked questions answer the common cases and link back to the policy that governs each.
Last reviewed 24 August 2026.