Short answers. Each links to the policy that covers it properly.
Booking
Do I need an account to book?
No. Give a pickup, destination, date and time and you will see quotes. An
account is only created when you book, and no card is needed to get a price.
How do I know which driver I am getting?
You choose. Each quote shows the driver's name, photograph and rating, and the
vehicle's make, model, class and registration number — before you commit. See
passenger safety.
How far ahead should I book?
In Colombo, the airport corridor, Kandy and the south coast, same-day is
usually fine. Elsewhere, and for any early-morning airport run, book the day
before. See where we operate.
Price
Can the price change after I book?
No. The price is fixed when you book. It changes only if you change the
journey — a different destination, extra stops, waiting beyond the allowance,
or more passengers than the vehicle takes. See
pricing and payments.
Do you surge price?
No. Not at peak, not on public holidays, not in bad weather. Night journeys
between 22:00 and 05:00 are quoted at the published night rate, which is
already included in the price you see.
Why is a one-way long-distance trip so expensive?
Because the vehicle has to get back. A one-way fare carries the return leg.
For several days of travel, a multi-day hire is usually cheaper.
Can I pay cash?
Yes, directly to the driver at the quoted fare. Card payments are taken on
Stripe's hosted page; we never see or store your card number.
Changes and cancellations
What does it cost to cancel?
Nothing, more than 24 hours ahead — and nothing for most journeys up to 2
hours ahead. Closer than that, charges apply. See
cancellation and refunds.
My flight is delayed. Do I lose the booking?
No, provided you gave your flight number. Waiting is 60 minutes from the
actual landing time, and a delayed flight moves the booking at no
charge. See airport transfers.
Practicalities
How much luggage fits?
Count people first — seat count is the binding limit. Declare oversized items
at booking. See luggage and
accessibility.
Can I get a child seat?
Request it at booking with the child's age and weight. Availability varies by
operator, so book earlier than usual.
Can I travel with my dog?
Declare it at booking; it is at the operator's discretion. Assistance dogs
always travel, free, and are never refused.
Problems
The car that arrived is not the one I booked.
Do not travel. A substitution must be notified beforehand and be of equivalent
or higher class at no extra cost. If you were not told, you may cancel free of
charge. Report it through the contact form.
I left something in the vehicle.
Report it with your booking reference as soon as you notice. We contact the
driver, and recovered items are held for 30 days.
How do I complain?
Through the contact form, complaint category. Acknowledged within 1 working
day, answered within 10, and reviewed by a second person if you disagree. See
complaints and disputes.
Driving with us
What do I need to join?
Identity, a licence valid for your vehicle class, police clearance, and for
the vehicle: registration, revenue licence, fitness certificate and insurance
covering hire and reward. Private cover is refused. See
driver onboarding.
Why was my application refused?
Most often: insurance that does not cover hire and reward, a licence class
that does not match the vehicle, an expired revenue licence, or a document
photographed too poorly to read. We tell you which, and you can resubmit.
Getting in touch
Every enquiry under this page goes through the contact form on the main site, with a category, a reference and a record of what you sent.
Last updated 24 August 2026.